Refund and Cancellation Policy

At Nurturing Souls, we value your commitment to your wellness journey, and we work to give you the best possible experience of our retreats, workshops and therapy sessions. We also understand that life is unpredictable and plans change.

Please read the cancellation and refund guidelines below carefully.

1. Cancellation policy for events and retreats

This policy applies to all scheduled events, workshops and retreats organised by Nurturing Souls.

A. Standard cancellation (one week or more before)

To cancel a booking, you must submit a request at least 7 days (one week) before the scheduled event start date.

• Eligible refund: requests received on or before this deadline are eligible for a limited refund of the amount paid.

B. Late cancellation and conditional refunds (less than one week)

Cancellations made less than 7 days before the event are generally non-refundable, because of venue commitments and limited seating. We may, however, offer a conditional refund on these terms:

• Seat replacement condition: a refund will only be considered if your vacant seat is successfully filled by another participant, either from our waitlist or referred by you.
• Final calculations: if the seat is filled, Nurturing Souls will carry out a final calculation after the event concludes, to confirm that no loss of revenue was incurred.
• Discretion: if the seat remains unsold, the booking is non-refundable.

2. Refund processing timeline

• Standard refunds: for cancellations made 7 days or more in advance, we initiate the refund immediately on approval.
• Conditional refunds: where a seat replacement was found for a late cancellation, the refund is processed after the event has concluded and final calculations are verified.
• Total duration: once a refund is approved and initiated, it takes approximately 2 weeks (14 business days) for funds to be credited back to your account.

3. Method of refund

All refunds are processed back to the original source of payment — credit card, debit card, UPI or net banking — used for the transaction. We cannot process refunds to third-party accounts or in cash.

4. How to request a cancellation

Cancellation requests must be made in writing. Verbal cancellations are not accepted.

• Email us at sales@nurturingsouls.co.in with the subject line "Cancellation Request – [Your Name] – [Event Name]".
• Include your details: booking ID, transaction reference number and phone number.

5. Cancellations by Nurturing Souls

In the unlikely event that Nurturing Souls has to cancel an event — because of facilitator unavailability, technical issues or force majeure — registered participants receive a 100% refund, regardless of the date. This refund follows the standard two-week processing timeline.