Skip to content
Nurturing Souls

Privacy Policy

Last updated:

At Nurturing Souls (https://www.nurturingsouls.co.in/), we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose and safeguard your data when you visit our website or use our services, including therapy sessions, retreats and workshops.

By accessing our website and using our services, you consent to the data practices described in this policy.

1. Information we collect

We collect information in order to provide better services to all our users.

A. Personal information

When you register for a retreat, book a session or subscribe to our newsletter, we may ask for personal details such as:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Postal address (for billing purposes)
  • Emergency contact information (specifically for retreats and physical workshops)

B. Sensitive personal data (health information)

Given the nature of our services — healing, therapy and wellness — you may voluntarily share sensitive information about your physical or mental health during intake forms or consultations. This information is treated with the highest level of confidentiality and is used solely to tailor our services to your needs.

C. Automated data (cookies and log files)

We automatically collect certain information about your device and browsing actions, including your IP address, browser type, referring URLs and time spent on the site. This helps us improve the website's performance and your experience of it.

2. How we use your information

  • Service delivery: to facilitate your bookings, schedule sessions and manage retreat logistics.
  • Communication: to send booking confirmations, invoices and session updates, and to respond to your enquiries.
  • Transactions: to process payments and prevent fraudulent transactions.
  • Improvement: to analyse user feedback and website traffic so we can improve our offerings.

3. Payment information

We do not store your credit or debit card details, or your net banking passwords.

  • All payments are processed through secure third-party payment gateways (such as Razorpay, PhonePe, Stripe or Cashfree) that are compliant with PCI-DSS (Payment Card Industry Data Security Standard).
  • When you make a payment, your financial data is encrypted and transmitted directly to the payment gateway. Nurturing Souls receives only a transaction status (success or failure) and a transaction ID, which we use to confirm your booking.

4. Disclosure of information

We do not sell, trade or rent your personally identifiable information. We share information only in these limited circumstances:

  • Service providers: with trusted third parties who help us operate the website — for example email hosting or payment processing — provided they agree to keep the information confidential.
  • Legal requirements: where we are required to do so by Indian law, or in response to valid requests by public authorities such as a court or government agency.

5. Data security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. Our website is secured using SSL (Secure Socket Layer) encryption to ensure safe data transmission.

Please be aware that no method of transmission over the internet, and no method of electronic storage, is completely secure. While we use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Our website may contain links to external sites, such as wellness resources or partner venues. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

7. Your rights

You have the right to:

  • Access: request a copy of the personal data we hold about you.
  • Correction: ask us to correct any inaccurate or incomplete data.
  • Deletion: ask us to delete your personal data from our records, subject to legal retention requirements such as tax law.

8. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in legal requirements. The "Last updated" date at the top of this page shows when the most recent revisions were made. We encourage you to review this page periodically.

9. Contact us

If you have questions or concerns about this Privacy Policy or about how your data is handled, please contact us:

  • Registered office: 2nd Floor, Vipul Agora Mall, 201-E, Mehrauli-Gurgaon Road, Sector 28, Gurugram, Sarhol, Haryana 122002
  • Email: sales@nurturingsouls.co.in
  • Phone: +91 99587 14411