Privacy Policy

Last Updated: February 18, 2026

At Nurturing Souls (https://www.nurturingsouls.co.in/), we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services (including therapy sessions, retreats, and workshops).

By accessing our website and using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information to provide better services to all our users. This includes:

A. Personal Information

When you register for a retreat, book a session, or subscribe to our newsletter, we may ask for personal details such as:

  • Full Name
  • Email Address
  • Phone Number
  • Date of Birth
  • Postal Address (for billing purposes)
  • Emergency Contact Information (specifically for retreats/physical workshops)

B. Sensitive Personal Data (Health Information)

Given the nature of our services (Healing, Therapy, and Wellness), you may voluntarily share sensitive information regarding your physical or mental health during intake forms or consultations. This information is treated with the highest level of confidentiality and is used solely to tailor our services to your needs.

C. Automated Data (Cookies & Log Files)

We automatically collect certain information about your device and browsing actions, including your IP address, browser type, referring URLs, and time spent on the site. This helps us improve our website’s performance and user experience.

2. How We Use Your Information

We use the collected information for the following specific purposes:

  • Service Delivery: To facilitate your bookings, schedule sessions, and manage retreat logistics.
  • Communication: To send booking confirmations, invoices, updates about your sessions, and respond to your inquiries.
  • Transactions: To process payments and prevent fraudulent transactions.
  • Improvement: To analyze user feedback and website traffic to improve our offerings.

3. Payment Information (Crucial)

We do not store your credit/debit card details or net banking passwords.

  • All payments are processed through secure, third-party payment gateways (such as Razorpay, PhonePe, Stripe, or Cashfree) that are compliant with PCI-DSS (Payment Card Industry Data Security Standard).
  • When you make a payment, your financial data is encrypted and transmitted directly to the payment gateway. Nurturing Souls only receives a transaction status (Success/Failure) and a Transaction ID to confirm your booking.

4. Disclosure of Information

We do not sell, trade, or rent your personal identification information to others. We may share information only in the following limited circumstances:

  • Service Providers: We may share data with trusted third parties who assist us in operating our website (e.g., email hosting, payment processing), provided they agree to keep this information confidential.
  • Legal Requirements: We may disclose your information if required to do so by Indian law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our website is secured using SSL (Secure Socket Layer) encryption technology to ensure safe data transmission.

However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Third-Party Links

Our website may contain links to external sites (e.g., wellness resources, partner venues). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any external sites you visit.

7. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data from our records, subject to legal retention requirements (e.g., tax laws).

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page will indicate when the latest revisions were made. We encourage you to review this page periodically.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your data, please contact us:

  • Registered Office: 2nd floor, Vipul Agora Mall, 201- E, Mehrauli-Gurgaon Rd, Sector 28, Gurugram, Sarhol, Haryana 122002
  • Contact Email: megha@nurturingsouls.co.in
  • Contact Phone: +91 81308 85511
Scroll to Top